Shipping policy
Shipping Policy
Made-to-Order Processing
All pieces are made to order with care. Please allow 5–7 business days for your order to be created before it is shipped. Once your order is ready, you will receive a confirmation email with tracking information.
Shipping Locations
We currently ship within Canada only.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout. All orders are shipped via Canada Post. Estimated delivery times after your order has been processed:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Please note that delivery times are estimates and may vary due to carrier delays.
Free Shipping
We offer free standard shipping on orders over $250.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at hello@dubucstudio.com.
Lost or Delayed Packages
Once your order has been shipped, we are not responsible for delays caused by Canada Post. If your package is lost or significantly delayed, please contact Canada Post directly. If you need additional support, feel free to reach out to us at [your email].
Contact Us
For any shipping-related questions, please contact us at hello@dubucstudio.com.
Designed with care. Worn with confidence. For every version of you.